Privacy Policy
Last updated: December 2025
1. Introduction
MechanicToMe ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email, phone number)
- Vehicle information (make, model, year)
- Location information (address, postcode)
- Service requests and preferences
- Payment information (processed securely via Stripe)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Connect you with mobile mechanics in your area
- Process and fulfill service requests
- Send quotes and service updates
- Improve our website and services
- Communicate with you about promotions and updates
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Mechanics: To fulfill your service requests, we share relevant details with mechanics in our network.
- Service Providers: We use third-party services for payment processing, email delivery, and analytics.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@mechanictome.com.au
- Phone: 1300 MOBILE (1300 662 453)